To have call recordings sent to Front, you'll need to make sure call recordings are activated in your Aircall settings.
You should now be able to log calls in this new inbox. Paste the URL from your Front channel in the URL field in Aircall. Go into your Aircall dashboard, select Companies, Integrations, and Add an integration. Be sure to copy the first url in the list in order for messages to correctly sync from Aircall to Front. Name the specific channel, such as Team Aircall.Ĭlick the dropdown arrow to expand the details for the custom channel that was just created.Įxpand API Endpoints, and hover over the first Incoming field to click Copy. If you wish to set up the Aircall dialer plugin to make and receive calls directly from Front, please follow the instructions here.Ĭlick the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with.Ĭlick on Inboxes on the left menu and Add an individual inbox or Add a shared inbox, depending on which space you're in. Fill in the name and description of this inbox. The instructions in this article are to set up the Aircall channel to receive a record of all your calls into Front as messages.
Aircall status software#
Aircall is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordings directly in Front.
0 kommentar(er)
